Privacy Policy

This Privacy Policy ("Policy") is published by the operator of the razer888 platform ("razer888", "Company", "we", "us", or "our") and applies to all personal data collected through the razer888 website located at https://razer888.cam, including all associated services, account management functions, customer support interactions, and promotional communications (collectively, the "Platform").

razer888 is committed to protecting the privacy of every user ("User", "you", or "your") who registers for or accesses the Platform. This Policy describes the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which processing is carried out, how data may be shared, and the rights you hold in relation to your personal information.

By creating an account on razer888 or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies, or can reasonably be used to identify, a living individual, directly or indirectly. This includes names, identification numbers, location data, email addresses, and online identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For this Platform, the Data Controller is the Company.
• "Data Processor" — any third party that processes Personal Data on behalf of the Company under a contractual arrangement and subject to the Company's instructions.
• "Consent" — a freely given, specific, informed, and unambiguous indication of a User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC" — Know Your Customer — the identity and age verification process conducted by the Company on Users prior to authorising withdrawals.
• "Cookie" — a small text file placed on a User's device by the Platform for the purposes of session management, analytics, or personalisation.

The categories of personal data collected by razer888 vary depending on how you interact with the Platform. The following table sets out the primary categories:

We do not collect special categories of sensitive personal data (e.g., medical records, racial or ethnic origin, political opinions) unless required by applicable law or with your explicit consent.

razer888 processes personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Our primary processing purposes are:

• Account creation and management: To register your account, maintain your profile, authenticate your identity at login, and administer your account settings and preferences.
• KYC and age verification: To verify that you are aged 21 or above and that the identity and payment information you have provided is accurate, as required by our licensing obligations.
• Transaction processing: To process deposits and withdrawals via your selected payment method — whether that is Maybank, CIMB, Public Bank, Hong Leong, FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency wallets (BTC, ETH, USDT, BNB).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes, and to protect the integrity of the Platform and its users.
• Customer support: To respond to queries, resolve disputes, process complaints, and communicate with you regarding your account.
• Regulatory compliance: To fulfil obligations under our international gaming licence, including record-keeping, reporting, and audit requirements.
• Responsible gambling: To monitor gaming behaviour, apply account-level safeguards such as deposit limits and self-exclusion, and identify patterns that may indicate problem gambling activity.
• Platform improvement: To analyse usage patterns, conduct internal research, improve game offerings, and optimise the user experience across different devices and connection environments.
• Marketing communications: To send promotional materials, bonus offers, and platform news to Users who have opted in to receive such communications. You may opt out at any time.

All processing of personal data by razer888 is carried out on one or more of the following lawful bases:

• Contractual necessity: Processing required to perform our obligations under the account agreement you enter into when you register — including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with obligations under applicable law, including anti-money laundering regulations, licensing requirements, and record-keeping mandates.
• Legitimate interests: Processing that is necessary for our legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your specific, informed agreement — such as the receipt of marketing communications or the use of non-essential cookies. Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

razer888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data may be shared only in the following circumstances:

• Payment service providers: Financial data is shared with your selected payment processor (e.g., DuitNow, FPX, Maybank, Touch 'n Go eWallet, cryptocurrency networks) solely for the purpose of completing your requested transaction.
• Identity verification services: Identity documents and related data may be shared with third-party KYC or anti-fraud service providers engaged by the Company to carry out verification on its behalf.
• Technology and infrastructure providers: Technical data may be processed by cloud hosting, analytics, and cybersecurity service providers operating as Data Processors under contractual data protection agreements.
• Regulatory and licensing authorities: The Company may be required to disclose data to its licensing authority or to law enforcement agencies in connection with its regulatory obligations, court orders, or lawful requests.
• Responsible gambling organisations: Where required to comply with self-exclusion schemes or problem gambling reporting obligations, relevant data may be shared with designated responsible gambling bodies.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, User data may be transferred to a successor entity, subject to equivalent privacy protections.

razer888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or licensing obligations.

• Active account data is retained for the duration of your account relationship with razer888.
• KYC and identity verification records are retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of seven (7) years to satisfy audit and regulatory reporting obligations.
• Customer support communications are retained for three (3) years from the date of the relevant interaction.
• Marketing preference records are retained for as long as you maintain an active account, or until you withdraw consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with the Company's data disposal procedures.

razer888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and the Platform
• Encryption at rest for sensitive stored data including identity documents and financial records
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Two-factor authentication (2FA) options available to all account holders
• Documented incident response and breach notification procedures

Despite these measures, no data transmission over the internet can be guaranteed as completely secure. Users are encouraged to maintain strong, unique passwords for their razer888 account and to report any suspected unauthorised access to our support team immediately.

razer888 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function — including session authentication, security tokens, and shopping cart equivalents for bet slips. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised information about how Users navigate the Platform — such as pages visited, session duration, and error occurrences — to support ongoing improvement.
• Functional cookies: Used to remember your preferences, such as language settings, notification choices, and display preferences, to personalise your experience on return visits.
• Marketing cookies: Used only with your explicit consent to help measure the effectiveness of promotional campaigns. Non-essential marketing cookies are not activated without your opt-in.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance or functionality of the Platform. For a full list of cookies in use, please contact our support team.

As razer888 operates under international online gaming licensing and utilises technology infrastructure that may be located outside of Malaysia, your personal data may be transferred to and processed in jurisdictions other than your country of residence.

Where such transfers occur, the Company ensures that appropriate safeguards are in place to protect your personal data to the same standard as required under this Policy, including:

• Contractual data protection clauses between the Company and Data Processors located in third countries
• Transfer only to jurisdictions that maintain adequate data protection standards
• Technical and organisational security measures applied regardless of the location of processing

Subject to applicable law and the Company's legal obligations, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact us using the details provided in Section 14.

Please note that certain rights may be subject to limitations where data is required to comply with legal obligations or to prevent fraud. We will always explain the reason if we are unable to fulfil a request in full.

The razer888 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory component of our KYC process, and accounts found to be held by persons under 21 are immediately suspended.

If you have reason to believe that a person under the age of 21 has provided personal data to razer888, please contact us immediately at the email address listed in Section 14 so that we can take appropriate action, including deletion of any data collected and permanent closure of the relevant account.

razer888 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the Platform's features and services.

Where changes are material — meaning they meaningfully affect your rights or our data processing activities — we will provide prior notice by email to your registered address or by displaying a prominent notice on the Platform. The updated Policy will display the revised effective date at the top of this page.

Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and request account closure before the changes take effect.

The current governing version of this Policy is always the English-language version published at https://razer888.cam/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the razer888 Data Privacy team through the following channels:

• Live Chat: Available 24/7 directly on the Platform. Average response time: 3–5 minutes. Agents available in English, Bahasa Melayu, and Mandarin Chinese.
• Email: [email protected] — average response time within 12 hours. Please include "Privacy Request" in the subject line for data rights enquiries.

When submitting a data rights request, please provide your registered username or email address, the nature of your request, and any relevant supporting information. This allows us to identify your account and respond accurately and efficiently.

We are committed to resolving all privacy-related enquiries in a fair, transparent, and timely manner. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant supervisory authority under the laws applicable in your jurisdiction.